Customer Impact Mystery Shopper
CI NewsFeed


We help businesses provide the best customer service possible.

Every Customer. Every Time.

Started by Customer Service Experts and Data Collection Professionals, we connect businesses
with the tools needed to measure client satisfaction. More than just Mystery Shopping,
we provide Web Surveys, Tableside Feedback, and Merchandising Audits and Surveys.

Mystery Shoppers

Qualified, professional people
experiencing your service and
operations first-hand.

Your Customers

An unlimited number of your
customers telling you
about their experience.

Field Reps

Retail reconnaissance by our field
team reporting on product roll-outs,
promotions, pricing and more.

Read Our Blogs

Secret Shopping Glossary

July 13th, 2016|Categories: Mystery Shopping Report Tips, Tips and Tricks|

  Sometimes companies can seem like they’re speaking a whole different language when you’re reading the questions and guidelines. Here are some commonly used terms that should help take the [...]

Voicemail Tips and Tricks

July 6th, 2016|Categories: Tips and Tricks|

Last Friday, I was leaving a voicemail when my worst nightmare came true: I flubbed the message. First I gave the recipient the wrong information, then I paused a little [...]

Get Something, and Give Back

June 29th, 2016|Categories: Giving|

I have a new favorite store. It’s called Box Lunch, and I discovered it by chance just before Christmas, as I was wandering the mall shopping for gifts for my [...]

Mystery Shopping Road Trip!

June 22nd, 2016|Categories: Mystery Shopping Tips|

  With summer in full swing, it is a great time to plan day trips and pick up some shops along the way.  We have shops all over the United [...]

Want to say hi?

Our staff would love to answer any of your questions! Use the form below or contact us via any of our other channels.


Prove You're A Human

Mystery Shopping and Customer Feedback
Adrienne Dobson, Operations
800-677-2260 ext 112

Mike Green, Sales
800-677-2260 ext 111

Audits and Surveys
Daniel Price
800-677-2260 ext 154

Scott Hiller